Specification Chart Question types Total questions Number of questions to be answered and marks MCQs 14 14×1=14 Short questions 6+3 extra 6×7=42 Long questions 2+1 extra 2×12=24 Total Marks 80 Unit I: Introduction (10) v What is communication? ü The term 'communication' refers to the process of exchanging a message between the participants. ü It is the process of exchanging ideas, thoughts, facts, feelings, emotions, and experiences between people. ü It is used to express our inner purposes, attitudes, feelings, and to describe events. The message is transmitted from the communicator (sender) to the receiver in communication. ü "Communication is the act of transmitting information." –Amber ü There are mainly two types of communication: personal communication and mass communication. ü One the basis ...